22585b5399
Initial release of perl-RT-Extension-Nagios. Please make me the maintain in d:l:p OBS-URL: https://build.opensuse.org/request/show/128501 OBS-URL: https://build.opensuse.org/package/show/devel:languages:perl/perl-RT-Extension-Nagios?expand=0&rev=1
55 lines
1.9 KiB
Plaintext
55 lines
1.9 KiB
Plaintext
Based on
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http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages,
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thanks, Todd Chapman!
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Nagios( the http://www.nagios.org manpage ) is a powerful monitoring system
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that enables organizations to identify and resolve IT infrastructure
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problems before they affect critical business processes.
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Once you create Nagios tickets by piping Nagio's email notifications, this
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extension helps you merge and resolve them.
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We identify email by its subject, so please keep it as the default one or
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alike, i.e. subject should pass the regex:
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'qr{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert:
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([^/]+)/?(.*)\s+is\s+(\w+)}i'
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e.g. "PROBLEM Service Alert: localhost/Root Partition is WARNING":
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There are 5 useful parts in subject( we call them type, category, host,
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problem_type and problem_severity ):
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PROBLEM, Service, localhost, Root Partition and WARNING
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( Currently, we don't make use of problem_severity actually )
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After the new ticket is created, the following is done:
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1. find all the other active tickets in the same queue( unless
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'RT->Config->Get('NagiosSearchAllQueues')' is true, which will cause to
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search all the queues ) with the same values of $category, $host and
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$problem_type.
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2. if 'RT->Config->Get('NagiosMergeTickets')' is true, merge all of them.
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if $type is 'RECOVERY', resolve the merged ticket.
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if 'RT->Config->Get('NagiosMergeTickets')' is false and $type is
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'RECOVERY', resolve all them.
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NOTE:
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config items like 'NagiosSearchAllQueues' and 'NagiosMergeTickets' can be
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set in etc/RT_SiteConfig.pm like this:
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Set($NagiosSearchAllQueues, 1); # true
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Set($NagiosMergeTickets, 0); # false, no merge will be done
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Set($NagiosMergeTickets, 1); # merged to the newest ticket.
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Set($NagiosMergeTickets, -1); # merged to the oldest ticket.
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by default, tickets will be resolved with status 'resolved', you can
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customize this via config item 'NagiosResolvedStatus', e.g.
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Set($NagiosResolvedStatus, "recovered");
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