--- a/bugzilla/nvlbugzilla.py
+++ b/bugzilla/nvlbugzilla.py
@@ -82,7 +82,12 @@ class NovellBugzilla(Bugzilla34):
 
             obs_url = self.__class__.obs_url
             if not c.has_section(obs_url):
-                return
+                if obs_url[-1:] == '/':
+                    # strip the final slash and retry
+                    self.__class__.obs_url = obs_url[:-1]
+                    obs_url = self.__class__.obs_url
+                if not c.has_section(obs_url):
+                    return
 
             try:
                 user = c.get(obs_url, 'user')